Delivery Service

Jim's British Market Switzerland (JB Market) outsources all deliveries to La Poste (the Swiss National postal operation).


All deliveries are scheduled to arrive at the delivery address, registered online at the time of your order, before 12 midday, on the next working day (24-hour service) upon the condition that you receive email confirmation from JBM before 12 midday on the day of your order.


Note that if your order is accepted on a Friday, the delivery shall be scheduled to arrive before 12 (midday) on the Monday after the weekend.


In the event of “no reply”, a La Poste “Invitation à retirer un envoi” slip shall be left in the mailbox with the goods shall be taken to the nearest La Poste collection depot.


Goods must be signed for at the delivery address (or upon collection), by you, or by your nominated representative, who must be aged 18 or above. Under no circumstances should the goods be left unattended or with anybody below the age of 18 (this is the responsibility of the customer).


Once you have received the goods, all risk of damage to, or loss of the goods shall be your responsibility. JBM cannot accept responsibility for any orders that are delivered late or not delivered at all, as this responsibility is out of our control.


This particular delivery service not available on Saturday, Sunday or on Public Holidays.


For further information: www.poste.ch/bases


Tracking Number

Each delivery box shall have its own Tracking Number; in the above instance, refer to the Tracking Number provided by JBM upon confirmation of order to ascertain where your order is located.


To track your order at any time, go to the Google search engine and type in the number provided by JBM to find where your delivery is currently located.


Collection & Collection Point

Your order/goods must be collected by close of business on the 3rd day following the order; note that Jim’s in Gland is open 5-days a week Tuedays - Saturday 9h00 - 18h00, the shop is closed Sunday & Monday.


In the event that you do not call to advise that your order/goods cannot be collected within the allotted time period or that you would like to extend the allotted time period, then the order shall be deemed as cancelled with the items being available for sale for the next customer.


All orders/goods for collection must be collected from Jim’s shop at Gland:


Ave. du Mont Blanc, 33, 1196 Gland, Vaud, Switzerland


Responsibility

From the time of the order, until the time of collection, Jim's undertakes to store your ordered items in the appropriate conditions (cool store room, refrigerated and/or freezer). Once the goods are handed to the customer then it shall be the customer’s sole responsibility to care for the goods.


Contact us

Please contact us if you have any questions about the above process.

Jim's British Market

orders@jims.ch

‎+41(0)22 364 18 58‎

Ave. du Mont Blanc, 33, 1196 Gland, Vaud, Switzerland


Grocery and Non-Grocery total value: 1 point rewarded for each CHF30 multiple and recorded to your own account. Target 15 points to receive a CHF20 discount voucher by email, with Jim's compliments, that can be used on your next purchase
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Opaque dates are not optional delivery dates: No orders can be taken after 14:00h for next day delivery, no deliveries on Sundays or local Swiss Bank Holidays or National Holiday dates
Grocery and Non-Grocery total value: 1 point rewarded for each CHF30 multiple and recorded to your own account. Target 15 points to receive CHF20 discount with Jim's compliments that shall be automatically deducted from the Order Value once you reach the target
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